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Case tracker · AI benefit & claim denials

Estate of Lokken v. UnitedHealth Group, Inc.

AI benefit & claim denials
Ongoing
Filed Nov 14, 2023
AI system / company
UnitedHealth / NaviHealth "nH Predict" AI algorithm
Jurisdiction
United States (Minnesota)
Court / regulator
U.S. District Court, D. Minn.
Status
Ongoing

What happened

The estates of deceased Medicare Advantage enrollees allege UnitedHealth used the nH Predict AI tool to deny medically necessary post-acute care, overriding clinicians’ judgment, while allegedly knowing the tool had a roughly 90% reversal rate on appeal. A federal magistrate ordered broad discovery into UnitedHealth’s AI claims processes in 2025 and the case is proceeding.

About ai benefit & claim denials cases

Algorithmic tools used by insurers or health plans to deny medically necessary care or benefits at scale, overriding clinician judgment.

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