Chatbot misinformation lawsuits & cases

Harm caused when an AI chatbot gives false or binding information that a consumer reasonably relied on, and the company is held responsible for the bot.

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1 tracked case

Ruling issued
Ruling Feb 14, 2024
Moffatt v. Air Canada
Air Canada customer-service chatbot · Canada (British Columbia)
Air Canada's website chatbot incorrectly told passenger Jake Moffatt he could apply for a bereavement discount retroactively after booking. The Tribunal rejected Air Canada's argument that the chatbot was a separate legal entity, holding the airline responsible for information provided by the bot and awarding Moffatt roughly CAD $650 in damages plus interest and fees.

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Informational summaries compiled from public sources cited on each case page. Not legal advice. Verify current status with primary sources.

Chatbot misinformation lawsuits & cases

Moffatt v. Air Canada

Other harm types