Case tracker · Chatbot misinformation
Moffatt v. Air Canada
- AI system / company
- Air Canada customer-service chatbot
- Jurisdiction
- Canada (British Columbia)
- Court / regulator
- British Columbia Civil Resolution Tribunal
- Status
- Ruling issued
What happened
Air Canada's website chatbot incorrectly told passenger Jake Moffatt he could apply for a bereavement discount retroactively after booking. The Tribunal rejected Air Canada's argument that the chatbot was a separate legal entity, holding the airline responsible for information provided by the bot and awarding Moffatt roughly CAD $650 in damages plus interest and fees.
About chatbot misinformation cases
Harm caused when an AI chatbot gives false or binding information that a consumer reasonably relied on, and the company is held responsible for the bot.
Sources
Attorneys who handle chatbot misinformation cases
- Community Legal Services of Philadelphia
Community Legal Services of Philadelphia · Pennsylvania
Employment (discrimination, wage theft, wrongful termination)Landlord / tenantConsumer protection / unfair practicesOpens your email app with a ready-to-edit draft. Replace the bracketed prompts with your details before sending. Free — no account needed.
- Atlanta Legal Aid Society
Atlanta Legal Aid Society · Georgia
Landlord / tenantFamily law (divorce, custody, support)Consumer protection / unfair practicesOpens your email app with a ready-to-edit draft. Replace the bracketed prompts with your details before sending. Free — no account needed.
- Greater Boston Legal Services
Greater Boston Legal Services · Massachusetts
Landlord / tenantEmployment (discrimination, wage theft, wrongful termination)Family law (divorce, custody, support)Opens your email app with a ready-to-edit draft. Replace the bracketed prompts with your details before sending. Free — no account needed.
- Northwest Justice Project
Northwest Justice Project · Washington
Landlord / tenantFamily law (divorce, custody, support)Consumer protection / unfair practicesOpens your email app with a ready-to-edit draft. Replace the bracketed prompts with your details before sending. Free — no account needed.
- Legal Aid Service of Broward County
Legal Aid Service of Broward County · Florida
Family law (divorce, custody, support)Landlord / tenantConsumer protection / unfair practicesOpens your email app with a ready-to-edit draft. Replace the bracketed prompts with your details before sending. Free — no account needed.
- Legal Aid of NorthWest Texas
Legal Aid of NorthWest Texas · Texas
Family law (divorce, custody, support)Landlord / tenantConsumer protection / unfair practicesOpens your email app with a ready-to-edit draft. Replace the bracketed prompts with your details before sending. Free — no account needed.
Informational summary compiled from the cited public sources. Not legal advice, not a complete case record, and not affiliated with any party. Attorney Match does not receive referral fees. Verify current status with primary sources before relying on this entry.