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Case tracker · Chatbot misinformation

Moffatt v. Air Canada

Chatbot misinformation

Ruling issued

Ruling Feb 14, 2024

AI system / company: Air Canada customer-service chatbot
Jurisdiction: Canada (British Columbia)
Court / regulator: British Columbia Civil Resolution Tribunal
Status: Ruling issued

What happened

Air Canada's website chatbot incorrectly told passenger Jake Moffatt he could apply for a bereavement discount retroactively after booking. The Tribunal rejected Air Canada's argument that the chatbot was a separate legal entity, holding the airline responsible for information provided by the bot and awarding Moffatt roughly CAD $650 in damages plus interest and fees.

About chatbot misinformation cases

Harm caused when an AI chatbot gives false or binding information that a consumer reasonably relied on, and the company is held responsible for the bot.

Sources

Attorneys who handle chatbot misinformation cases

Anand Kumar Chavakula
Maryland
Civil rights
Consumer protection / unfair practices
Draft intro email
Opens your email app with a ready-to-edit draft. Replace the bracketed prompts with your details before sending. Free — no account needed.
Benjamin Edwin Calpino
Florida
Civil rights
Consumer protection / unfair practices
Draft intro email
Opens your email app with a ready-to-edit draft. Replace the bracketed prompts with your details before sending. Free — no account needed.
Laurel LaMontagne
District of Columbia
Civil rights
Consumer protection / unfair practices
Draft intro email
Opens your email app with a ready-to-edit draft. Replace the bracketed prompts with your details before sending. Free — no account needed.
Ross Q. Panko
District of Columbia
Civil rights
Consumer protection / unfair practices
Draft intro email
Opens your email app with a ready-to-edit draft. Replace the bracketed prompts with your details before sending. Free — no account needed.
Peter Andrew Koziol
Florida
Civil rights
Consumer protection / unfair practices
Draft intro email
Opens your email app with a ready-to-edit draft. Replace the bracketed prompts with your details before sending. Free — no account needed.
Timothy B. Hyland
Virginia
Civil rights
Consumer protection / unfair practices
Draft intro email
Opens your email app with a ready-to-edit draft. Replace the bracketed prompts with your details before sending. Free — no account needed.

More chatbot misinformation cases →

Informational summary compiled from the cited public sources. Not legal advice, not a complete case record, and not affiliated with any party. Attorney Match does not receive referral fees. Verify current status with primary sources before relying on this entry.